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GENERAL TERMS AND CONDITIONS OF SALE

General information

Valid from the 30th June 2020

 

The Monarchy-london.com website is operated by Luxury Stars Distribution S.A.

Please read these terms and conditions carefully before using the website.

The general conditions of sale contained here are applied to all products exclusively through the Monarchy London e-commerce website.

They define the rights and obligations of the parties.

Luxury Stars Distribution S.A reserves the right to modify at any time the content and form of these general conditions of sales.

Seller :
Luxury Stars Distribution SA
Route d’Englisberg 5
1763 Granges Paccot
Switzerland
welcome@monarchy-london.com

Buyer :
Anyone acquiring goods through the website

General information

Valid from the 30th June 2020

The Monarchy-london.com website is operated by Luxury Stars Distribution S.A.

Please read these terms and conditions carefully before using the website.

The general conditions of sale contained here are applied to all products exclusively through the Monarchy London e-commerce website.

They define the rights and obligations of the parties.

Luxury Stars Distribution S.A reserves the right to modify at any time the content and form of these general conditions of sales.

Seller :
Luxury Stars Distribution SA
Route d’Englisberg 5
1763 Granges Paccot
Switzerland
welcome@monarchy-london.com

Buyer :
Anyone acquiring goods through the website

Purchase, description of the products

By submitting an order through the website, the Buyer declares being major and having capacity to establish rights and obligations through his/her acts.

In case of disagreement with the General terms and conditions of sale, the Buyer shall refrain from ordering through the website.

Once the desired product has been chosen, it is placed in the shopping cart by clicking the button “add to cart” .

The Buyer may then continue his selection of products, modify his shopping or proceed with the payment of the order.

The confirmation of the order by the Buyer serves as acceptation of the general conditions of sales.

Once the order confirmed and paid, the Buyer receives by e-mail a confirmation of his order.

For each product selected on the Monarchy-london.com website a summary page will be displayed featuring a photograph of the item, unit price, and the total amount owed for your order.

The Buyer should check this information accurately reflects your selection before to order will be submitted to Luxury Stars Distribution S.A for processing.

While every effort is taken to try to ensure that the coloring, design and style of the product photographs displayed of the Monarchy London products, variations may occur due to the nature of crafting custom orders using materials such as leather, metallic accessories or any other customisation which can be affected by technical restrictions of colour reproduction on your device equipment.

The prices mentioned for each product on the e-commerce website are indicated in USD (US Dollars),  excluding taxes and shipping costs. The delivery expenses of the order shall be indicated prior to the final confirmation of the order.

Luxury Stars Distribution S.A reserves the right to modify, without prior warning and at any moment, the prices and other fees published on the Monarchy-london.com website. However, the products will be billed to the Buyer on the basis of the tariffs in force at the moment of the confirmation of the order.

The prices applicable to the Buyers are those valid for the country in which he will indicate delivery address.

Luxury Stars Distribution S.A reserves the right to cancel any order placed by a Buyer with whom it has a dispute concerning a prior order, or if has reasonable cause to suspect that such Buyer has violated these Terms and Conditions of Sale, or is engaged in any fraudulent activity or for any other legitimate cause.

For any exceptional order, we thank you to contact our customer service on the following address: welcome@monarchy-london.com.

Luxury Stars Distribution S.A shall not be liable in case of stock outage or unavailability of products and reserves the right to change at any time and without notice the items proposed on the Monarchy-london.com website.

Purchase, description of the products

By submitting an order through the website, the Buyer declares being major and having capacity to establish rights and obligations through his/her acts.

In case of disagreement with the General terms and conditions of sale, the Buyer shall refrain from ordering through the website.

Once the desired product has been chosen, it is placed in the shopping cart by clicking the button “add to cart” .

The Buyer may then continue his selection of products, modify his shopping or proceed with the payment of the order.

The confirmation of the order by the Buyer serves as acceptation of the general conditions of sales.

Once the order confirmed and paid, the Buyer receives by e-mail a confirmation of his order.

For each product selected on the Monarchy-london.com website a summary page will be displayed featuring a photograph of the item, unit price, and the total amount owed for your order.

The Buyer should check this information accurately reflects your selection before to order will be submitted to Luxury Stars Distribution S.A for processing.

While every effort is taken to try to ensure that the coloring, design and style of the product photographs displayed of the Monarchy London products, variations may occur due to the nature of crafting custom orders using materials such as leather, metallic accessories or any other customisation which can be affected by technical restrictions of colour reproduction on your device equipment.

The prices mentioned for each product on the e-commerce website are indicated in USD (US Dollars),  excluding taxes and shipping costs. The delivery expenses of the order shall be indicated prior to the final confirmation of the order.

Luxury Stars Distribution S.A reserves the right to modify, without prior warning and at any moment, the prices and other fees published on the Monarchy-london.com website. However, the products will be billed to the Buyer on the basis of the tariffs in force at the moment of the confirmation of the order.

The prices applicable to the Buyers are those valid for the country in which he will indicate delivery address.

Luxury Stars Distribution S.A reserves the right to cancel any order placed by a Buyer with whom it has a dispute concerning a prior order, or if has reasonable cause to suspect that such Buyer has violated these Terms and Conditions of Sale, or is engaged in any fraudulent activity or for any other legitimate cause.

For any exceptional order, we thank you to contact our customer service on the following address: welcome@monarchy-london.com.

Luxury Stars Distribution S.A shall not be liable in case of stock outage or unavailability of products and reserves the right to change at any time and without notice the items proposed on the Monarchy-london.com website.

Order confirmation / Secure payments

The Buyer is required to pay for any order placed on the Monarchy-london.com website immediately upon confirmation of your order.

We accept payment by credit card as well as PayPal.

All orders are payable in USD ( US Dollars ). We accept the following credit cards: MasterCard®, Visa®, American Express®. Your order will only be dispatched once we have verified your payment method and received authorization to process your payment.

Your credit card will be debited when your order is processed.

We will only charge you the prices and shipping costs for the goods available included swiss VAT if delivery is in Switzerland.

For international orders, local taxes have to be paid upon receipt by the Buyer.

The order will be considered effective upon receipt of the approval by the bank payment centres.

In accordance with applicable legislation and to ensure the security and privacy of the customers information, Luxury Stars Distribution S.A does not memorise the banking data of the customers.

It is therefore up to the customer to save and print his certificate of payment if he wishes to preserve the details of the payment related to his order.

The payments managed by the e-commerce Monarchy-london.com website are subject to the highest possible security standard to date: PCI DSS Certification level 1. This international norm, set up by the main market actors ( MasterCard, Visa, American Express“) stipulates security requirements for international payments.

Order confirmation / Secure payments

The Buyer is required to pay for any order placed on the Monarchy-london.com website immediately upon confirmation of your order.

We accept payment by credit card as well as PayPal.

All orders are payable in USD ( US Dollars ). We accept the following credit cards: MasterCard®, Visa®, American Express®. Your order will only be dispatched once we have verified your payment method and received authorization to process your payment.

Your credit card will be debited when your order is processed.

We will only charge you the prices and shipping costs for the goods available included swiss VAT if delivery is in Switzerland.

For international orders, local taxes have to be paid upon receipt by the Buyer.

The order will be considered effective upon receipt of the approval by the bank payment centres.

In accordance with applicable legislation and to ensure the security and privacy of the customers information, Luxury Stars Distribution S.A does not memorise the banking data of the customers.

It is therefore up to the customer to save and print his certificate of payment if he wishes to preserve the details of the payment related to his order.

The payments managed by the e-commerce Monarchy-london.com website are subject to the highest possible security standard to date: PCI DSS Certification level 1. This international norm, set up by the main market actors ( MasterCard, Visa, American Express“) stipulates security requirements for international payments.

Delivery

Goods purchased via Monarchy-london.com website may be delivered worldwide except several countries (Please contact us in order to check your country’s status ) and are calculated at the end of the order process, on the basis of the delivery country, weight, volume and the tariffs of the carrier.

Luxury Stars Distribution S.A will not process any order for which a post office box or APO/ FPO address is provided.

Goods will be shipped to the delivery address specified during the ordering procedure.

Delivery costs depended on the shipping address of your order.

No refund will be made for lost packages due to an incorrect address.

Any item that is abandoned in customs at the destination country will not be refunded.

All items are on stock in Switzerland and will be shipped from Switzerland via FEDEX. Shipping is the responsibility of the shipping company although every effort will be made to locate any delayed or lost-in-transit packages.

Delivery

Goods purchased via Monarchy-london.com website may be delivered worldwide except several countries (Please contact us in order to check your country’s status ) and are calculated at the end of the order process, on the basis of the delivery country, weight, volume and the tariffs of the carrier.

Luxury Stars Distribution S.A will not process any order for which a post office box or APO/ FPO address is provided.

Goods will be shipped to the delivery address specified during the ordering procedure.

Delivery costs depended on the shipping address of your order.

No refund will be made for lost packages due to an incorrect address.

Any item that is abandoned in customs at the destination country will not be refunded.

All items are on stock in Switzerland and will be shipped from Switzerland via FEDEX. Shipping is the responsibility of the shipping company although every effort will be made to locate any delayed or lost-in-transit packages.

Guarantee 

Luxury Stars Distribution S.A goods are covered by a 2 years guarantee against all materials and manufacturing defects starting from the date of delivery.

The guarantee does not cover normal wear, accident damage arising from improper use or shocks, or loss.

Guarantee

Luxury Stars Distribution S.A goods are covered by a 2 years guarantee against all materials and manufacturing defects starting from the date of delivery.

The guarantee does not cover normal wear, accident damage arising from improper use or shocks, or loss.

Returns, Exchanges, refunds

All sales are final.

A product ordered on the Monarchy-london.com website cannot be returned for exchanges or refund, unless a manufacturing defect is detected and cannot be repaired.

The procedure is as  follows:

– The customer will contact our after Sales Department

– A shipping process will be agreed between the Seller and the Buyer

– All goods have to be returned to the following address :

Luxury Stars Distribution S.A
Route du Petit-Moncor 14
1752 Villars-sur-Glane
Switzerland

– The product must be complete, correctly protected, in its original

package and must be sent along with a copy of the sale bill.

Contact as if you have any questions on how to return your item to us at: welcome@monarchy-london.com

Returns, Exchanges, refunds 

All sales are final.

A product ordered on the Monarchy-london.com website cannot be returned for exchanges or refund, unless a manufacturing defect is detected and cannot be repaired.

The procedure is as  follows:

– The customer will contact our after Sales Department

– A shipping process will be agreed between the Seller and the Buyer

– All goods have to be returned to the following address :

Luxury Stars Distribution S.A
Route du Petit-Moncor 14
1752 Villars-sur-Glane
Switzerland

– The product must be complete, correctly protected, in its original

package and must be sent along with a copy of the sale bill.

Contact as if you have any questions on how to return your item to us at: welcome@monarchy-london.com

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